How To Use Social Media To Transform Negative Customer Experiences
As customers flock to social media, brands must learn how to transform negative customer experiences online.
As customers flock to social media, brands must learn how to transform negative customer experiences online.
Tap into the experiential potential of social media with a rewarding referral marketing strategy.
Trust is a huge component in bringing sales to online businesses. Come learn the top 6 secrets for humanizing your brand for better social media...
Positive word of mouth (WOM) surrounding brands outpaces negative by a 6 to 1 ratio. Learn 4 easy ways to build positive word-of-mouth for your org...
You know word-of-mouth referrals are important (or else you wouldn't be here), but how can you get more? We examine a simple action item you can take
We created a test, "The Great Social Customer Service Race," and sent 280 tweets from 4 personal accounts, over a 4-week period. Here are the results.