Ambassador Success Plans

Best Practices at Your Fingertips

Our end-to-end Customer-Led Growth platform offers three Success Plans for your business to choose from: Standard, Premier, and Signature. Each provides guidance and support from world-class, certified experts at Ambassador.

General

This is the general support package which is included in all packages purchased at Ambassador.

Standard

Get started quickly with Referral + Loyalty + Incentives + Trust. Included with all Ambassador products, General helps you learn at your own pace with self-guided, always-on resources.

Premier

Fast-track your success with easy and expert guidance. This plan provides value through expert coaching, faster access to support, actionable insights, to drive results, plus everything in Standard.

Signature

Maximize ROI with proactive, personalized expertise. This plan adds to the benefit of Standard and Premier with a designated Customer Success Rep, personalized trends and actionable insights, proactive services, campaign management, and more.

increase in developer efficiency

decrease in average support wait time

From Light Touch to Deep Partnerships

Boost Productivity
with Premier

Build a foundation for success with expert-led onboarding programs
Get your teams up to speed quickly with 1-to-1 and 1-to-many learning programs
Reduce disruptions with customer support available Monday to Friday, 8am - 9pm EST.
Drive efficiency as you scale with health checks and maturity assessment

Accelerate business performance with Signature

Adopt new features and functionality through advanced knowledge of Ambassador releases
Implement complex solutions by relieving technical debt
Supercharge adoption by eliminating technical and communication silos
Track your Ambassador progress with actionable insights and personalized recommendations with the Customer Success Rep.

It’s been a really positive experience for us to have experts come in, build relationships with our team, get to understand our needs, and then work alongside us to unlock potential.”

- Joyce Golden, CMO at Assistantly

Great customer service, supportive and experienced team, and an awesome partner. We are absolutely glad we found Ambassador.”

- Laura Metz, Head of Growth at Lecturio

General

Included

Standard

$3,000/year

Premier

$6,000/year

Signature

$12,000/year

Value Orchestration

Designated Success Manager
General
N/A
Standard
N/A
Premier
Signature

Technical Health

Proactive Monitoring
General
N/A
Standard
Premier
Signature

Design Review
General
N/A
Standard
Premier
Signature

Campaign Management
General
N/A
Standard
Premier
Signature

Health Checks and Recommendations
General
N/A
Standard
Annual technical health review
Premier
Semi-annual technical health review
Signature
Quarterly technical health review

Product Adoption

Personalized 1-on-1 onboarding
General
N/A
Standard
Premier
Signature

Guided onboarding Series
General
N/A
Standard
Premier
Signature

Adoption Guidance
General
N/A
Standard
Premier
Signature

Test/Development Environment
General
N/A
Standard
Add on
Premier
Add on
Signature
Included

Customer Expertise

Setup and Configuration Best Practices
General
Email and knowledge base only
Standard
Expert-led coaching programs
Premier
Expert-led coaching programs
Signature
Expert-led coaching programs

Planning for Change and Organizational Best Practices
General
N/A
Standard
Expert-led coaching programs
Premier
Expert-led coaching programs
Signature
Expert-led coaching programs

Program Review(s)
General
N/A
Standard
Annual
Premier
Semi-Annual
Signature
Quarterly

Security and Review

Security Trust Center Access *
General
N/A
Standard
Premier
Signature

Custom infosec questionnaire
General
N/A
Standard
Add on
Premier
Add on
Signature
Included

Single Sign-On (SSO) * *
General
Add on
Standard
10 licenses included
Premier
25 licenses included
Signature
50 licenses included

Issue Resolution

Technical Support
General
Email and knowledge base only
Standard
Expert-led coaching programs
Premier
Expert-led coaching programs
Signature
Expert-led coaching programs

SLA response time
General
Initial response in 24 hours
Standard
Initial response in 4 business hours
Premier
Initial response in 4 business hours
Signature
Initial response in 4 business hours

Program Review(s)
General
N/A
Standard
Annual
Premier
Semi-Annual
Signature
Quarterly

Expert Guidance and Support

Ambassador Success Plans

Accelerate your program success and shorten your path to profit

Ambassador's award-winning Customer Success team has decades of combined experience in planning high-performance, revenue-focused customer engagement and advocacy campaigns. No matter your industry, our team of experts are ready to help you drive more revenue, faster.

Best Practices at Your Fingertips

General

Standard

Premier