We chose Ambassador because we needed an easy-to-manage solution that would allow us to focus on building our ambassador network rather than implementing technology. Ambassador fit the bill perfectly. We've seen month-over-month improvements in every metric that we track since switching to Ambassador.
We went through a thorough evaluation of referral management platforms and decided to work with Ambassador based on the customization capabilities and superior customer service. The extensibility of the platform has allowed easy customization to accommodate our unique workflow needs.
We chose Ambassador because they fully integrate with both my eCommerce and payment platforms, so the data integrity is really strong. I also like the fact that I can build multiple programs within Ambassador with a few changes and clicks inside the Admin screen. This is great for customer segmentation. I can easily keep track of my best referrers, etc. Hence, with better data, I am able to glean insights into my customer base.
￼[Stratos] had no way of tracking social shares and whether or not new customers were being generated. We originally thought we could monitor it on social media and ‘thank’ our biggest promoters. But we couldn’t reward our customers with something that actually mattered, like cash or discounts. Ambassador solved that problem.
Getting our own referral service up and running was a snap using Ambassador. They make it easy for referral partners to sign up and start promoting the SendGrid service.