Do you know how quickly 71% of online customers believe companies should provide assistance to consumers that reach out via social channels? Come find out!
When it comes to managing relationships with customers, many businesses have neglected a great opportunity: Customer service . . . through social media! As the number of customers expecting to receive "social customer service" continues to rise, it's important that brands are listening, because its well worth your time.
Is your company also debating whether or not to engage with customers via social mediums like Facebook or Twitter? Let’s take a look at the facts concerning social customer service: The benefits of fast response times, its effect on a customer’s brand engagement, and how your brand can create a great social customer service experience that keeps customers coming back for more.
Infographic. 19% of businesses surveyed said that they created their Facebook page before they created their website. Check out the full infographic...
Guess what feature 80% of LinkedIn users love the most? Come find out the answer, and how to leverage LinkedIn for B2B referrals!
Referrals can be powerful for business, to harness them you need to understand where your customers are working, and where they are playing. Come...