We chose Ambassador because we needed an easy-to-manage solution that would allow us to focus on building our ambassador network rather than implementing technology. Ambassador fit the bill perfectly. We've seen month-over-month improvements in every metric that we track since switching to Ambassador.
We went through a thorough evaluation of referral management platforms and decided to work with Ambassador based on the customization capabilities and superior customer service. The extensibility of the platform has allowed easy customization to accommodate our unique workflow needs.
We chose Ambassador because they fully integrate with both my eCommerce and payment platforms, so the data integrity is really strong. I also like the fact that I can build multiple programs within Ambassador with a few changes and clicks inside the Admin screen. This is great for customer segmentation. I can easily keep track of my best referrers, etc. Hence, with better data, I am able to glean insights into my customer base.
Ambassador makes it easy for our customers to spread the word about 'When I Work', plus get rewarded in the process.. and the customers we acquire through Ambassador have a 300% higher conversion rate than all other channels combined.
Getting our own referral service up and running was a snap using Ambassador. They make it easy for referral partners to sign up and start promoting the SendGrid service.